Click here to learn about the features of our Customer Service Program

Click here to see our Customer Service Check List. 

What to expect:

- 1 Year full warranty
- 2nd Year full warranty (except normal wear & tear)
- 24 Hour, 7 days per week emergency service 

What customers say about our service:

"We very much appreciate the way Signature Homes stands behind their product. In my book Signature Homes rises above their competiton." (Inverness Highlands 6-19-2008)

"The Warrenty-Customer Service team members are nice, friendly and conscientious. Follow-up to schedule work to be done after submiting a warranty work request is very prompt.." (Village Center Ross Bridge 6-23-2008)

"Signature Homes is the finest company to deal with, it has been a pleasure to be an owner of a Signature Homes townhouse." (Inverness Cove 7-03-2008)

"Very good work as always. Top notch service you can count on every time." (Villiage Center Ross Bridge 7-12-2008)

"The experience was wonderful. The work was excellent. They Warranty guys were fabulous. They really went the extra mile to make sure the work was above the standard, their attention to detail was more than expected." (Villiage Center Ross Bridge 07-02-2008) 

"Everyone has been polite and answered all of our questions." (Village Center Ross Bridge 5-7-2008)

"Thank you for your great service.  Thank you for sending such a polite and personable young man! Josh did a fantastic job for me on my garage doors." (Glen 4-28-2008)

"The warranty-customer service I received through Signature Homes has always been excellent. This experience has been just what I learned to expect from Signature." (The Glen 4-10-2008)

"Great guys! Very helpful!" (Village Center Ross Bridge 4-15-2008)

"Kenneth Hall and Richard Riggins are two of the most pleasant and efficient people I have seen in the service contracting [industry]." (Acton Park 4-17-2008)

 "I have been so impressed with Signature Homes and the extraordinary customer service I've gotten.  I will definitely buy another home from S.H. and I recommend them to everyone I come in contact with."  (Chapel Creek 1-28-2008)"All the people at Signature Homes have been very courteous and helpful.  It is very seldom that you find this caliber of people that deals with the public."  (Longmeadow 1-30-2008)

"I have been around the homebuilding industry 25 years in contractor sales and 5 years as a Realtor. Signature Homes far exceeds other companies as far as quality of workmanship! But most of all the superior service after the sale!  I understand there is no such thing as perfection but you and your warranty team are the closest thing to it! Thank you!"  (Ross Bridge 2-5-2008)

"Follow up was A+, warranty department excellent, arrived on time, a huge plus! Work completed in excellent manner. Thanks." (Chapel Creek 2-7-2008)

"God bless the warranty team! I sincerely appreciate their hard work, attention to deatil and most of all their kindness.  They took care of us like we were family."  (Ross Bridge 2-11-2008)

"The warranty team was terrific.  They fixed some things I had overlooked. Am highly satisfied and commend warranty service." (Edenton 2-11-2008)

"Great guys, great work.  We really appreciate it! They were on time, did their work, followed up and we could trust them in our home while we were away.  outstanding! Thanks." (Ross Bridge 1-7-2008)

"The customer service I received was very prompt and thorough.  I feel like everyone goes above and beyond "average" to make the experience exceptional.  Thank you for such good care."  (Acton Park 1-14-2008)

"Zach and Jerry did a wonderful job taking care of a problem for us ... they handled it in a timely and very satisfactory manner. They were also very professional and polite." (Inverness Highlands 1-14-2008)

 "I appreciate the way my concerns are recognized immediately and handled quickly.  LOVE my home and community! You have a great bunch of employees!" (Chapel Creek  1-14-2008)

"Talk about 'above and beyond!' From the moment they rang the doorbell and rolled out the red carpet.  Thay arrived on time - took care of all our issues.  Kenneth and his team are just another reason why we know choosing Ross Bridge and Signature Homes was a good choice." (Ross Bridge 12-21-07)

"After working for a customer service organization for over 32 years, I well understand how important it is. You provide great customer service." (Ross Bridge 1-7-2008)

"Thanks for scheduling the appointment quickly, arriving on time and getting the work finished efficiently.  We are very happy with everything!" (Inverness Cove 12-31-07)

"Keep up the good work! Your men are professional and polite." (Chapel Creek 12-13-07)

"As always, on time and professional." (Ross Bridge 12-17-07)

"The process of building and the warranty department have been wonderful. It has been very easy." (Ross Bridge 12-10-07)

"Excellent job and service. I love my home!" (Inverness Cove 12-19-07)

"Mr. Helton came when scheduled and did what needed to be done with a very helpful attitude." (Chapel Creek 12-11-07)

"Great job! Excellent company to deal with :)" (Ross Bridge 12-14-07)

"Michael McAvoy and Jeff Howard couldn't have been more professional and efficient!" (Inverness Highlands 12-26-07)

"We love our home and I have given [your] number to possible purchasers." (Longmeadow  12-26-07)

"I have purchased homes in Acton Park and Edenton.  The second was due in most part to your high level of customer service." (Acton Park 12-26-07)

"The warranty team has been great.  Thank you!" (Chapel Creek 11-13-07)

"Signature Homes has been very accomodating. The individulas who have come to do the work have been very professional." (Glenn 11-7-07)

"Would we purchase again? More than yes! We would like to thank Michael and Josh. Both of these gentlemen did a wonderful job." (Ross Bridge 9-27-07)

"Y'all are the greatest!" (Edenton 10-1-07)

"Your customer service employees were very professional and represent you well." (Inverness Cove 10-2-07)

"Everyone was friendly, helpful and courteous. They took care of our request, then cleaned up. It was a good experience." (Ross Bridge 10-5-07)

"You are so timely in getting back with us and you do a wonderful job." (Ross Bridge 10-5-07)

"How can one Company have so many wonderful employees? Every person that has helped us has given outstanding service. What a joy to recommend you to our friends! What a wonderful personal touch to add a letter of appreciation". (Ross Bridge 6-19-07)

"We have had a great experience throughout the process of building our home. We have been in our home for over a year and have been very happy with the response to our warranty issues". (Ross Bridge 5-23-07)

"My warranty service was performed in rapid time. Each item on my list was thoroughly discussed and recommendations made. The work was completed done in two hours and I am well pleased. The workmen were especially nice. (Inverness Cove 5-31-07)

"Michael did a great job on the repairs and cleaned up nicely". (Acton Park 7-2-07)

"All of the Signature Homes personnel have been attentive, friendly, courteous and taken care of our needs". (Warren's Cove 6-27-07)

"Anthony and Joe were great! Very professional". (Inverness Cove 6-29-07)

"We love our home! Everyone we have dealt with has been wonderful. We would recommend Signature to everyone and would definitely buy from you again. You have exceeded our expectations". (Ross Bridge 6-9-07)